Wayne, MI 48184

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Are your downloads 100% free?

Yes. For personal usage only. If you wish to use the files commercially, please purchase a commercial license.

Do your files work with all die cutting machines?

I provide the .png file and .svg file for all of my SVG cut files. For sublimation designs, I provide a high res .png file and .pdf file. The files have been tested on Cricut Machines and Silhouette Cameos. I am unsure if the files work with Brother scan and cut. Please download a personal usage version before purchasing a commercial license.

I would like a custom design. Can you help?

I offer free custom designs and commercial based designs. Free custom work is only completed during my free time. It may take 7-14 days for me to complete via my queue. For paid custom work that you can use commercially, I complete the design within 48 hours and you are allowed unlimited revisions upon final approval. All paid designs are delivered in the following formats: .png,.svg,.pdf,.jpg,.dxf,.eps

What Payment Methods do you accept?

For professional custom work, or a Commercial License, we take the following payment methods. Paypal, and Square payments.

Do you accept donations?

Yes we do. You can donate by visiting our donations page at http://jenssvgcutfiles.com/donate

How long does it take to receive my download?

Once you create an account and checkout whether free or paid, you will should receive your instant downloads immediately. Please contact me if you run into issues.

Send us an email

All messages will receive a response within 24-48 business hours. I do not respond to any messages on Saturdays or Sundays.